> ## Documentation Index
> Fetch the complete documentation index at: https://docs.whop.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot payouts

> Fix failed payouts, check status, and withdraw affiliate earnings

## Common payout statuses

* **Requested:** You initiated a withdrawal, and it awaits approval
* **Processing / In Transit:** Payment is processing (takes 1–5 business days)
* **Completed:** Funds sent by Whop, awaiting bank processing
* **Canceled:** Your payout has failed

## Payout timing and processing delays

**Standard timing:**

* When you make a sale, the money will be available for withdrawal in 1–4 business days
* After a withdrawal, wait up to 10 business days for Whop and your bank to process the payout

**If a payout fails:**

* The payout timeline shows the reason
* The failed amount is automatically re-added to your available balance

**How to retry a failed payout:**

1. Review the failure reason and update any necessary information (like bank details or currency settings)
2. Once updated, select **Withdraw** in the Balances tab on your Dashboard to retry

You can also select the payout to see more information on the payout timeline and why the payout may have failed.

**Common reasons for failed payouts:**

* Your bank account isn't in the local currency of the country where you registered your Whop
* You entered your bank account information incorrectly

**To replace your bank account:**

1. Go to your **Dashboard** > **Balances**
2. Select **Withdraw**
3. Navigate to send payout to and then **Add new account**
4. Input your new bank account details and select **Add** (bottom right)

## If a payout says "Completed" but money hasn't arrived

This means Whop completed payout processing.

1. Wait up to 5 business days (excluding weekends and bank holidays) for your bank to process it
2. If it takes longer, select the payout to see the payout timeline. The timeline provides a Trace ID

### To track or trace your payout

1. Contact your bank's customer service
2. Share the Trace ID, payout date, amount, and payer name (Whop)

## Withdraw affiliate earnings

There is a 30-day waiting period from when the referred customer makes their purchase and when the referrer gets paid the affiliate cut. This waiting period is to protect businesses on Whop from potential disputes and refunds.

### To withdraw your affiliate earnings

1. Go to your **Profile** > **Balance**
2. Select **Withdraw**
3. Input the **Amount** you want to withdraw and select **Confirm withdrawal**