> ## Documentation Index
> Fetch the complete documentation index at: https://docs.whop.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to find your purchase

> Learn how to find your recent purchase from a creator on Whop.

After you buy access to a product, Whop associates your membership and content with your account. You need the email address you used for the purchase. Users who can't find a purchase often signed in with another email address.

## Where to find your purchase

<Steps>
  <Step title="Log in at whop.com" titleSize="h3">
    Make sure you are using the same email address you used to make the purchase.
  </Step>

  <Step title="Find your Joined memberships on the left-hand side" titleSize="h3">
    You'll see all whops you've joined. Select one to open it.

    <Tip>
      **Tips:** If you've ever created a business on Whop, you'll also see **Your businesses** on this sidebar. If you don't see anything, your sidebar might appear collapsed. Open it by selecting the menu in the top-left corner.
    </Tip>
  </Step>
</Steps>

You can also use links from your order confirmation email to go straight to the whop.

## Find a missing recent purchase

<Steps>
  <Step title="Search your inbox" titleSize="h3">
    Look for emails with **Whop Order Confirmation** or from **[no-reply@whop.com](mailto:no-reply@whop.com)**. Check the receipt to see which email address and Whop ID you used to log in to your account (e.g. **Whop ID: [support@whop.com](mailto:support@whop.com)**).
  </Step>

  <Step title="Log in with the correct email and Whop ID" titleSize="h3">
    If the Whop ID on the receipt isn't the one you usually use, sign in with that ID. Make sure you're logged into Whop with the correct credentials (email and password).
  </Step>
</Steps>

<Note>
  If you've logged in and still don't see your purchase, you may have two
  different Whop accounts. Some users check out with one email and log in with
  another. Searching your inbox for the purchase confirmation shows which email
  the purchase is under — check all your email addresses so you know which
  one you used to sign up. See [Duplicate Whop
  accounts](/memberships-and-access/accessing-your-purchase/duplicate-whop-accounts)
  for more on this issue.
</Note>

## If you don't see a receipt

<Steps>
  <Step title="Check another email address" titleSize="h3">
    You might have made your purchase using a different email address.
  </Step>

  <Step title="Check your bank or credit card statement" titleSize="h3">
    Look for a line like `WHOP.COM/PAY/ABC123`. Follow that link and find the **Customer name** on the purchase details page. Sign into Whop with that email address.
  </Step>
</Steps>

## Check your purchases on Whop

To confirm you're on the correct Whop account or to manage your memberships and purchases:

<Steps>
  <Step title="Log into whop.com" titleSize="h3">
    Go to [whop.com](https://whop.com) and sign in.
  </Step>

  <Step title="Select your profile icon" titleSize="h3">
    Open your profile menu.
  </Step>

  <Step title="Select Orders" titleSize="h3">
    Here you can view and manage all your purchases. If you don't see your purchase on this page, you're logged in with the wrong email address.
  </Step>
</Steps>

## How to transfer subscriptions or memberships to a different Whop account

If you have multiple Whop accounts, you can move your memberships to the one account you want to use.

<Card title="Transfer a membership" icon="arrow-right-arrow-left" href="/memberships-and-access/accessing-your-purchase/transfer-a-membership">
  Learn how to move your membership or subscription to another Whop account.
</Card>

### Contact Whop support

[Contact the team](https://whop.com) or select the **Get help** icon in the app. Ask the team to transfer your membership.