Request a refund

How to request a refund on a purchase you made on Whop

If you have a problem with a purchase, getting help and requesting a refund is easy through Whop’s Resolution Center.

Whop’s Resolution Center gives you the chance to explain why you deserve a refund, and you will receive a decision within a week maximum.

How to request a refund

If you’re logged in to Whop:

1. Go to Orders

   Select your profile photo > Orders

2. Find the transaction

   Look under Billing history and find the transaction you want refunded

3. Request a refund

   Select the three-dot menu, then select Request Refund

4. Explain your situation

   Follow the prompts to explain why you deserve a refund

The more evidence you provide, and the more detailed you are in your explanation, the more likely you are to receive a refund. A detailed explanation and relevant evidence will help the merchant — and the Whop team — understand why you deserve a refund.

Find a missing purchase

If you’re having trouble logging into Whop, or finding your purchase on Whop:

1. Find your receipt

   Locate your receipt in your email inbox — search for the keywords “Whop” and “order confirmation” under the email you used to make your purchase

2. Access the product

   Select the “Access [product name]” button in the email. This opens the Whop product page

3. Sign in

   Select “Sign in” if you aren’t already signed into Whop. Use the exact email address where you found your order confirmation email, then enter the sign-in code sent to your email

4. Request your refund

   Follow the preceding steps to request your refund via the Resolution Center