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Process refunds instantly, set up automatic refunds, and manage your account balance on Whop.

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How to process a refund

There are three ways to refund a customer: through their profile (quickest method), Payments, or the Resolution Center.
  1. Go to your Dashboard
  2. Use the search bar at the top right to find the customer
  3. Select their profile
  4. Scroll down to Payments and select Refund next to the specific payment
  5. Choose your refund amount:
    • Select Refund for the full amount
    • Check Partial refund and enter the amount you want to refund
Whop processes refunds immediately, and you’ll see the refund appear on the customer’s profile right away.

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Set up automatic refunds to save time

If you want to automatically handle smaller refund requests, you can set up automatic refunds for amounts under a certain threshold. To set up automatic refunds:
  1. Go to Dashboard > Resolution Center
  2. Select Auto respond
  3. Choose your automatic refund thresholds:
    • Auto-refund card payments below: Choose the maximum amount for automatic card refunds
    • Auto-refund PayPal payments below: Choose the maximum amount for automatic PayPal refunds
  4. Add a custom message (optional) that customers will see when they receive an automatic refund
  5. Select Save
Resolution Center cases for purchases made with financing options are always automatically refunded. This applies to Splitit, Sezzle, Klarna, Afterpay, and Zip Pay. Automatic refunds help protect your payments, keep your dispute rates low, and preserve your access to BNPL financing options. Whop handles these refunds automatically, so you don’t need to act.
Auto refunds

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What to do if you don’t have sufficient funds

If your Whop account doesn’t have sufficient funds for a refund, you’ll need to add money to your account first.

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Top up your balance

To add funds to your account:
  1. Go to Dashboard > Balances
  2. Select Top up +
  3. Enter the amount you want to add
  4. Choose to pay from your personal balance or select another payment method
  5. Select Pay
Always keep some money in your account so you can process refunds when needed. This keeps customers happy and makes your business look professional.

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Set up minimum balance retention

If you use Automatic withdrawals, you can automatically keep money in your account for refunds:
  1. Go to Dashboard > Balances
  2. Select Automatic withdrawals
  3. Choose your withdrawal schedule (Daily, Weekly, or Monthly) and select Continue
  4. Enter the minimum amount you want to keep in your account and select Continue
    • Consider keeping enough to cover at least two refunds at your typical price
  5. Select Confirm
To edit an existing minimum amount, select the 3 dots at the top right of your Payouts page. Select Automatic withdrawals, and then select Edit automatic withdrawal settings.
If you only use manual withdrawals, you can’t choose a minimum balance to retain — you’ll need to manage your balance manually.

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Frequently asked questions

When you refund someone, you pay back the full amount they originally paid, even though fees reduced the amount you received.For example: If a customer paid $100, you’ll refund the full $100 even though you only received around $97 after Whop and processing fees.This applies to both full and partial refunds. There are no additional fees to process a refund.
It depends on the customer’s bank or payment method. Customers can typically expect to see refunds in their account within 3–7 business days after Whop processes them.